Sainsbury's already provides various accessibility services to deaf or hard of hearing people, such as hearing loops, or the Text Relay service, available 24/24, all year long. But it may not be enough when you need to contact the retailer's customers service for an information or an advice and can't rely on anyone around you at that time. So, to always make its best to improve its customers experience, Sainsbury's is innovating with a partnership that enables British Sign Language (BSL) users to reach instantly its staff: SignVideo.
SignVideo was created more than ten years ago by Jeff McWhinney, hearing-impaired himself, to reach equality between the deaf and hearing people. The company works for various national institutions, councils or banks and, for the first time, is now partnering with a food retailer. Their secure video interpreting service will enable Sainsbury's deaf customers to converse with the call centres, using a free link on the website Help page. It offers many options (from online orders to various enquiries) and will be accessible from Monday to Friday, 8am-6pm.
*Photo: www.sainsburys.co.uk
News in the same category
Many recipes cannot be made without a minimum of kitchen equipment. So the Canadian association, The Kitchen Library, proposes the rental of these instruments, for a duration of 7 days. In parallel, it also organises cookery lessons.
This means that some Londoners (and soon all of them) can benefit from Amazon's one hour delivery service on a selection of more than 10,000 products.
As well as being a simple carrier bag, the "Rag Bag" becomes an envelope to send old clothes to charities. This initiative by the ready-to-wear brand, Uniforms for the Dedicated also has an ecological aim.
Announced at the end of 2013 by the internet giant, the Amazon Prime Air service should soon start in the United States. This delivery service was temporarily authorised by the American authorities, under certain conditions.
