Sainsbury's already provides various accessibility services to deaf or hard of hearing people, such as hearing loops, or the Text Relay service, available 24/24, all year long. But it may not be enough when you need to contact the retailer's customers service for an information or an advice and can't rely on anyone around you at that time. So, to always make its best to improve its customers experience, Sainsbury's is innovating with a partnership that enables British Sign Language (BSL) users to reach instantly its staff: SignVideo.
SignVideo was created more than ten years ago by Jeff McWhinney, hearing-impaired himself, to reach equality between the deaf and hearing people. The company works for various national institutions, councils or banks and, for the first time, is now partnering with a food retailer. Their secure video interpreting service will enable Sainsbury's deaf customers to converse with the call centres, using a free link on the website Help page. It offers many options (from online orders to various enquiries) and will be accessible from Monday to Friday, 8am-6pm.
*Photo: www.sainsburys.co.uk
News in the same category
A study ordered by Electrolux reveals the habits of 28,000 people in 23 different countries. Whereas the Koreans and Japanese are the fastest at vacuuming, the Norwegians win the prize for the lightest outfits.
Great news for wine lovers: thanks to Naked Wines and it new ordering service, a good sip of wine is just one text away.
What is the common factor between Apple and the new Volvo, Mercedes and Ferrari models? CarPlay. Developed by the Apple brand, this software allows the driver to control his iPhone by voice or using car controls.
After severe revenue losses, a minority shareholder offers to buy BlackBerry for 4.7 billion dollars, avoiding conflicts of interest. The end of consumer telephones also marks the dismissal of 4500 employees.
