It may already have happened to you: you placed an order online, choose the 'Click and collect' service but were unable to retrieve your purchases and claimed for a refund instead. But, as Doug Gardner, River Island CIO explained to the Retail Gazette: “We have a number of click and collect orders that customers have paid for and are subsequently unable to collect from store. The rigours of modern life mean that it is not always convenient for them to make the time to go and receive their goods, and, in order to avoid simply refunding the customer, we found the solution offered by Shutl highly effective in terms of customer convenience and saving sales.”
That's why River Island is now offering another option: the 'Click and don't collect' service. The retailer has partnered with delivery company and “fulfilment specialist” Shutl. If you find yourself unable to collect the items you ordered on River Island's online store, this service allows you to get your purchases delivered within 90 minutes, or whenever it's more convenient for you. 'Click and don't collect' cost £4.95 per delivery and is available nationwide.
Photo: Dorsetdude via Wikicommons
News in the same category
At a time when blue gold is already a challenge for many countries, the Casa del Agua bar collects, distills, purifies and re-mineralises Mexico rainwater, in front of the client. Served and sold, it retails at 40 dollars for a 600mL bottle.
Waterstones is a few weeks away from the inauguration of a new three-floor store in London, soon followed with more openings over the next twelve months.
Will ready-to-wear clothing retailers install slimming mirrors to incite purchases? Whilst some are asking the question, The Skinny Mirror removes all doubts with its range of mirrors that remove up to 4.5 kilos from your reflection.
Pontcanna will soon be welcoming a new Co-op store. The store is expected to create around 20 new jobs in the area, and many locals are already expressing their excitement over the opening of the new Co-op. The store will be located on Pontcanna Street.
