I’m Mark, a certified IT and Network Technician, with almost 20 years of experience in customer service. In 2019, I launched TechHallam and I’ve overseen day-to-day operations since day one.
I’ve always been an advocate of Technology and its many benefits. It’s got the power to enrich learning, make businesses more efficient and help people save money. It also provides entertainment, adds convenience, and has made significant contributions to health and fitness.
Unfortunately, like all good things, technology also has its drawbacks. It can be difficult to understand, presents new risks and can be expensive. To make the most of it and enjoy its benefits, it’s important to make good decisions, which isn’t always easy in an ever changing world. We’re here to help by leveling the playing field a little.
As cliche as it sounds, we’re not your typical tech support company. Of course, growth is important to us, but when we launched, I made a personal commitment to deliver value, trust and reliability to our customers. I did this because I knew it would allow us to develop long term relationships which would keep customers coming back. Sometimes, we’ll walk away from a job, because if it isn’t in the best interests of the customer, we’d rather let them know and help them make the right choice. This might sound unorthodox, but it’s really important that customers trust us, and nothing breeds trust like honesty. We’d much rather a customer makes the right choice and comes back to us in the future when we can provide genuine value.
Our main focus is on providing help and support to home and personal computer users. We can help with desktops, laptops, all-in-ones, WiFi, printers and other devices on a home network. However, we’re not just about computer upgrades and repairs. We can also provide buying advice, assist with setting up a new computer, adding new devices to your home network and data transfer.