I’m Mark, a certified IT and Network Technician, with almost 20 years of experience in customer service. In 2019, I launched TechHallam and I’ve overseen day-to-day operations since day one.
I’ve always been an advocate of Technology and its many benefits. It’s got the power to enrich learning, make businesses more efficient and help people save money. It also provides entertainment, adds convenience, and has made significant contributions to health and fitness.
Unfortunately, like all good things, technology also has its drawbacks. It can be difficult to understand, presents new risks and can be expensive. To make the most of it and enjoy its benefits, it’s important to make good decisions, which isn’t always easy in an ever changing world. We’re here to help by leveling the playing field a little.
As cliche as it sounds, we’re not your typical tech support company. Of course, growth is important to us, but when we launched, I made a personal commitment to deliver value, trust and reliability to our customers. I did this because I knew it would allow us to develop long term relationships which would keep customers coming back. Sometimes, we’ll walk away from a job, because if it isn’t in the best interests of the customer, we’d rather let them know and help them make the right choice. This might sound unorthodox, but it’s really important that customers trust us, and nothing breeds trust like honesty. We’d much rather a customer makes the right choice and comes back to us in the future when we can provide genuine value.
Our main focus is on providing help and support to home and personal computer users. We can help with desktops, laptops, all-in-ones, WiFi, printers and other devices on a home network. However, we’re not just about computer upgrades and repairs. We can also provide buying advice, assist with setting up a new computer, adding new devices to your home network and data transfer.
You’ll also find lots of useful information on our website, which will help you to keep you and your family safe online and protect your computer from viruses and malware. There’s also advice on data backup and keeping your personal data safe. If the worst does happen though, we can help with virus and malware removal, as well as data recovery.
In terms of hardware troubleshooting and upgrades, we’re based in Sheffield, which is where the majority of our customers are from, however, we serve most of South Yorkshire and North Derbyshire, and if you’re from further afield, we may still be able to help. We’ve got some great software, so if you can connect to the Internet, we should be able to get connected to and work on your system from our HQ. We can’t solve all problems in this way, but there’s an awful lot we can, and because we work on a no-fix, no-fee basis, if we can’t help, you won’t pay a penny. If it is hardware you need help with, we do have a mail order option for upgrades and repairs which suits some customers in certain situations. Please get in touch if you would like more details.